Regional Director

Richmond, VA

Full Time

SteelHead Management

Experienced

SteelHead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. SteelHead’s team is comprised of best-in-class personnel, both at the corporate and site level with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. SteelHead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF of commercial space in the Richmond, Tidewater, and DC markets.

Job Overview

We are seeking a dynamic and results-driven Regional Director to lead our property operations within a defined portfolio. The ideal candidate will have a strong background in multi-site property management, strategic thinking, and the ability to manage multiple projects simultaneously while driving measurable results. This position reports directly to the CEO.

Responsibilities Include:

Responsible for ensuring properties are maintained at the highest standard; curb appeal, amenity areas, vacant units on the market, and interior and exterior grounds are kept in pristine condition
Provide guidance and training to the on-site team members on operational tasks such as software navigation, vendor relations, team building, leasing strategies, budget expectations, curb appeal, etc.
Review/audit property administrative, resident accounting, utility management recapture, and lead management practices to ensure success
Oversee - on a high-level - the resident event agendas to ensure we maintain a social/community culture consistent with our brand
Resolve all escalated resident concerns/complaints
Review and approve invoices in Spend Management per the approval structure
Work with the Property Managers to effectively on-board new hires
Motivate and inspire team members in recognizing areas of strengths and providing constructive feedback and development plans for areas of weakness
Track property and team member performance through consistent performance evaluations
Meet occupancy, collection, and retention expectations per budget
Exceed all income, expense, NOI, and Net Cash expectations per the budget through proactive initiatives and analysis, effective team leadership, collaborations with the corporate support team, and innovative strategies
Partner closely with service team to manage items related to service, including; contracts, property appearance, preventative maintenance, special projects, capital projects
Maintain succession plan and strong candidate pool, proactive recruitment through industry involvement
Work with Revenue Manager on pricing strategies to meet or exceed budgeted targets in rent growth/trade-outs, approve daily pricing recommendations per financial goals
Promote a culture of teamwork, collaboration, compassion, honesty, and respect to create a sense of community for the team, residents, and company in line with SHM core values
Recruit, hire, train, and mentor individuals for all property-level positions
Plan team events to promote relationships, teamwork, and a collaborative culture in the region

Qualifications:

A college degree or commensurate experience in real estate and property management. Industry designations such as CPM also helpful.
7+ years of related multi-family experience preferred
Exceptional knowledge of local real estate markets
Superior analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges
Creative thinking skills, with a track record of successful innovations
Proficiency with Microsoft Office
RealPage experience preferred
Strong written and verbal communication skills
Ability to provide clear direction and balance competing priorities
Deadline oriented, able to manage various stakeholder relationships and communicate effectively with all parties, multi-task and continually advance the long-term goals of the portfolio

Company Benefits:

4-Weeks Paid Time Off
10 paid Holidays
Medical
Dental
Vision
Company Paid Life Insurance
FSA
401k
Cell Phone Allowance
Opportunity for Growth

Steelhead offers a great work environment, and we are committed to our CORE VALUES. We believe in:

Strength of Purpose
Gratitude and Grace
Collaboration and Communication
Relentless Pursuit of Excellence
Uncompromising Honesty
Trusting In Each Other and Ourselves
Spirit of Accountability & Self-Improvement
Innovation
Results
Enjoying the Ride!

Steelhead Management is an Equal Opportunity Employer.

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Regional Director

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